Refund Policy
Last Updated: [Date]
At [YourBusinessName], we always strive to ensure you receive the best possible Supercell account. Our Refund Policy is designed to be clear, fair, and supportive, reflecting our commitment to happy customers.
2.1 Refund Eligibility
- Non-Delivery or Wrong Credentials
- If you don’t receive your account details at all or they turn out to be incorrect, we’ll promptly investigate and, if necessary, issue a full refund or resend the correct information—whatever solves your problem faster.
- No Late Delivery Concerns
- Our system sends account details automatically once payment is confirmed. Because of this instant delivery, there’s virtually no chance of your account being delayed. If an email fails to arrive (perhaps in your spam folder), we’ll gladly resend it as soon as you let us know.
2.2 Circumstances Where Refunds Aren’t Possible
- Bans or Suspensions
- Game developers sometimes ban accounts for violating their Terms of Service. We completely respect each player’s freedom to enjoy the account as they wish, but if a ban occurs after successful delivery, we unfortunately cannot issue a refund.
- We encourage fair play to keep your account safe and active.
- Change of Mind or In-Game Preferences
- Once you access the account, it’s considered delivered and yours to enjoy. We do not offer refunds for buyer’s remorse or dissatisfaction with in-game content/features.
- Reselling or Transferring
- If you attempt to resell or transfer the account further, it may void both your Lifetime Protection and your eligibility for a refund, as the account is no longer under your personal use.
2.3 How to Request a Refund
- Contact Us ASAP: If something isn’t right, email us at [SupportEmailAddress].
- Share Details: Help our team understand what happened by providing relevant info (e.g., screenshots, order numbers).
- Resolution & Timeline: Approved refunds typically take [X business days] to process, depending on your payment provider’s policies. We’ll keep you updated throughout the process in a friendly manner.
2.4 Chargebacks or Payment Disputes
- We’re here to help. If you’re unhappy or confused, please talk to us first before filing a dispute. We can usually resolve any issue more quickly if you reach out to us directly.
Questions? We’re Here for You
If you have any questions or concerns about our Lifetime Protection or Refund Policy, please email us at [SupportEmailAddress]. Our goal is to make sure you have a smooth and fun experience with your new Supercell account.
[YourBusinessName]
Email: [SupportEmailAddress]
Phone: [BusinessPhoneNumber]
Address: [BusinessAddress]