Lifetime Protection Policy
Last Updated: [Date]
We at [YourBusinessName] understand how important it is to feel safe when purchasing a Supercell account. That’s why we proudly offer a Lifetime Protection policy. This means if, in the extremely rare event the original owner manages to recover your account, we’ll replace it with an equivalent or better one.
1.1 Why Recovery Is Unlikely
- We source our accounts from a country where Supercell Support is not available, making it nearly impossible for the original owner to file a recovery claim.
- We carefully screen each account’s history to ensure there are no previous records of retrieval attempts or ownership disputes.
1.2 What Is Covered
- Account Recovery by Original Owner:
- If you ever lose access to your purchased account due to the original owner’s recovery, we will replace it at no additional cost.
- Please note that to verify genuine recoveries, we may ask for evidence (e.g., screenshots of Supercell messages or lockout notices).
- Immediate Corrections:
- Should any login detail prove incorrect upon delivery, we will immediately fix it so you can start gaming right away.
1.3 Proof of Recovery
- Because we aim to protect both parties, we’ll request proof that the loss of access resulted from the original owner’s actions rather than a ban, forgotten password, or user error.
- Don’t worry—our support team will guide you through the process step by step in a friendly, hassle-free manner.
1.4 Exclusions
- Game Bans or Suspensions: If an account is banned due to in-game misconduct (e.g., cheating, botting, or re-selling), our Lifetime Protection does not apply.
- Unauthorized Transfers: Sharing or re-selling the account after purchase voids protection, as it’s no longer under your personal use.
If you have questions about this policy, just reach out to us at [SupportEmailAddress]. We want your experience to be fun, safe, and stress-free from day one.